Who we are

Welcome to Eleanor Healthcare Group, a beacon of compassion and dedicated care. Since our inception in 1979, we have evolved into a prominent independent healthcare provider, offering a diverse spectrum of services, including home care, live in care, private care, residential and nursing care homes, day centres, supported living, extra care, prison healthcare and hospital logistics.

Our seasoned team tirelessly serves NHS patients and individuals across age groups and support needs. Central to our ethos is a commitment to excellence and continuous improvement in the Care Industry. We place a premium on the professional growth of our staff, facilitated by our dedicated training facility, equipping them with the expertise to deliver exceptional care in the field of social and nursing care.

Driven by a collective passion for enhancing lives, we are steadfast in our mission to positively impact our community’s well-being. With genuine warmth and compassion, we provide bespoke care, ensuring each person receives the highest level of individualised attention and support, including Live in care for those in need.

We proudly champion #LifeAtEleanor, where we wholeheartedly embrace the values of care, compassion, and commitment to delivering exceptional healthcare services. Our dedication extends to offering private care services, further enhancing the quality of care provided.

We operate in both the public and private sectors to deliver our support service to NHS clinical teams and care to our service-users nationwide.

Our operations span both the public and private sectors, enabling us to provide support services to NHS clinical teams and deliver care to service-users nationwide. Over the past decade, our portfolio has expanded significantly, particularly within the Hospital Logistics and Patient Transport sectors.

This evolution has led us to become the Eleanor Healthcare Group that we are today, steadfast in our dedication to superior healthcare services across the Care Industry.

What we do

Care Homes

Our care homes across the UK, including Residential and nursing homes, are deeply committed to providing comprehensive support and fostering a sense of community among residents. Our dedicated team helps individuals develop essential living skills while also promoting independence and boosting self-assurance. The secure and inviting atmosphere of our care homes is designed to make you feel right at home.

Supported living

Welcome to our dedicated supported living homes, where we offer person-centred care for individuals with diverse levels of learning disabilities and mental health conditions. Our highly trained and compassionate team is here to provide disability care and assisted living, collaborating to empower the journey towards independence and well-being within the community.

Day Centres

At our Day Centres for Learning Disabilities, the spaces offer more than just a change of scenery—they are hubs of opportunity. Our expert teams provide Learning Disability Support Services that revolve around personal preferences and requirements.

Extra Care

We believe that everyone deserves to live life to the fullest, regardless of their age or circumstances. That’s why we are dedicated to providing exceptional care and support to individuals who require extra assistance to maintain their independence and quality of life. Our extra care service is designed with a person-centred approach, focusing on the unique needs and preferences of each individual we serve.

Social enterprises

We proudly operate a diverse portfolio of Social Enterprises for Learning Disabilities—businesses that are not only making a positive impact but also transforming our community for the better. Our social enterprise teams consist exclusively of individuals with learning disabilities or mental health conditions, providing them with meaningful employment opportunities and a chance to contribute to the community.

Patient transport service

Our Patient Transport Services offer a dependable solution for thousands of support journeys annually. Our well-equipped fleet, which includes ambulances and Wheelchair Transportation, is designed to meet a broad spectrum of patient requirements. Our dedicated team of ambulance drivers, trained in first aid, manual handling, oxygen therapy, and suction, ensures the highest standards of care whenever it’s required.

Available round-the-clock, 365 days a year, we are prepared to meet the demand and deliver a seamless, reliable service, including Medical Transportation and Assisted Patient Transport.

We specialise in Bed-to-Bed Patient Transfer and offer Medical Transport Solutions tailored to diverse needs. Our commitment to Accessibility Transport Services and Medical Mobility Services guarantees that everyone can access the care they need.

We excel in Wheelchair-Accessible Transport and are dedicated to serving the varied needs of our community, including Medical Transport for the Disabled.

Eleanor hospital logistics (EHL)

Eleanor Hospital Logistics (EHL) proudly presents our cutting-edge hospital logistics (HOSLO) system, meticulously crafted to provide a comprehensive array of innovative systems and solutions. These enhancements are designed to optimise every aspect of your hospital’s materials management supply chain, spanning from the moment supplies enter the hospital to their storage in ward storerooms, point-of-use consumption, and efficient supplier reorders.

Our values

At Eleanor, our commitment revolves around five core values: Trust, Respect, Empowerment, Innovation, and Fulfilment. We uphold these principles as the foundation of our ethos and ensure that every member of our hospital staff and care workers embodies and shares these values to deliver a dependable and secure service.

Trust

Trust is the bedrock of all our relationships, both internally and with our valued clients. We have complete confidence in our carers to provide you with the best advice, and we work diligently to earn and maintain your trust in return. It’s this mutual trust that fosters long-lasting relationships with our clients, some of whom have been with us for decades, and attracts new clients to seek our services.

Respect

At Eleanor, our respect for our clients is unconditional. We not only acknowledge who our clients are but also honour their desires, goals, strengths, and choices. We treat every individual with the same dignity and consideration that we ourselves would expect. Our commitment to respect means that we approach our interactions with honesty, empathy, and a profound dedication to your well-being and independence.

Empowerment

We believe in empowering through collaboration, not exerting control. Our carers are equipped with the technical and emotional skills necessary to provide you with precise care when you need it most. We also empower you by providing the information and advice you need to make informed decisions promptly.

Innovation

Our pursuit of excellence is never-ending, and we continually seek new and innovative ways to enhance the quality of care we provide. Our innovations streamline administrative tasks, allowing us to dedicate more time to delivering unique and rewarding experiences. This commitment to innovation ensures that we remain a personalised and cost-effective care provider.

Fulfilment

More than just a value, fulfilment is our ultimate objective. Our mission is to help you lead a life that exceeds your expectations and achieve goals that might have once seemed unattainable. We aspire to create a quality of life for you that brings daily satisfaction and a sense of fulfilment.

 If you would like to learn more about our values and the comprehensive services we offer, please don’t hesitate to get in touch with us today.

Mission Statement

At Eleanor, our mission statement serves as our resolute commitment to you. We are dedicated to establishing a benchmark of excellence in the healthcare sector.

Our commitments to you

At Eleanor, we hold ourselves to a set of unwavering commitments to ensure your satisfaction and well-being:

•  Availability Around the Clock: We are at your service 24 hours a day, 365 days a year, providing constant support whenever you need it.
• Continuous Monitoring: Regular checks and monitoring of the care you receive are integral to our commitment to maintaining the highest standards of care.
• Exceeding Regulatory Standards: Our goal is to consistently surpass the rigorous care practice standards set by the Care Quality Commission (CQC).
• Empowering Choice: We empower you to make real choices and maintain control over your person-centred care plan.
• Valuing Your Input: Your opinions and preferences about the services you require are highly respected and taken into serious consideration.
• Professionalism and Respect: Our support workers and office staff are held to the highest standards of courtesy, professionalism, and respect to meet your needs at all times.
• Performance Evaluation: We routinely assess the performance of our support workers and office staff through telephone surveys, customer satisfaction questionnaires, and random assessments.
• Efficient Issue Resolution: Any concerns or issues you raise are addressed promptly, empathetically, and professionally, with the least possible disruption to your routine.

Our awards & recognitions

Meet the team