Eleanor Healthcare Group

  • March 2022 Care Home Review Scores

    Eleanor Healthcare Group

    We are very pleased to share the March 2022 certificates from Carehome.co.uk.

    The scores are based and calculated by the submissions from family, friends and/or the residents themselves on carehome.co.uk on past or current services that the homes provide and has been submitted within a time frame. The maximum review score is 10.

    Conewood Manor, based in Bishop’s Stortford has achieved a score of 9.9!

    Here is the latest review on the Conewood Manor profile:

    My mum has been a resident at Conewood Manor Care Home for three years and I have been very happy with the care she has received here. My mum has mixed dementia and various other physical and mental health problems which at times can be extremely challenging to deal with. The staff have learnt how to do deal with her needs and manage them so incredibly well! She is happy and content and treated with kindness, respect and good humour, which she appreciates. They let me know of any changes regarding Mum and whenever I need to email or speak to them, they always take the time to answer immediately and explain and reassure me should I have any concerns. Mum tested positive twice during the Covid pandemic, so it was an extremely worrying time but with the efficiency of everyone at Conewood Manor, who worked selflessly and relentlessly hard, keeping everyone as safe as possible, I am happy to say she is well and happy. Thank you”.

    To read more reviews, click here or to leave a review yourself, click here

    Hartley House, based in Cranbrook, Kent has achieved 9.7!

    Here is the latest review on the Hartley House profile:

    My mother-in-law was taken into Hartley House under pathway 3 and we immediately knew we had struck gold. All the staff that we had any communication with were outstanding, nothing was too much bother. I know that her needs were complex, and she took up a disproportionate amount of time, but that didn’t faze the staff. A huge thank you to each and every staff member”.

    To read more reviews, click here or to leave a review yourself, click here

    Rose House, based in Gillingham scored 8.2!

    Here is the latest review on the Rose House profile:

    “Providing activities at Rose House for a number of years has been a pleasure for me as the atmosphere is friendly and welcoming from everyone who works and lives there. The residents always seem very happy and chatty; they look out for each other and seem to have a strong bond between them. It shows that the staff care very much about their residents and a lot of staff have been there for several years. There is a good sense of space with two very large living rooms for residents to choose from and the areas are always kept spotlessly clean. A good range of day to day activities and varied menus are always displayed on notice boards. Staff and management worked tirelessly to keep residents protected and happy during the most challenging months of Covid-19.
     
    Well done to all the staff and management at Rose House, you are doing a great job and hopefully, there are happy months ahead now that many restrictions have been lifted”
     
     
     
    To read more reviews, click here or to leave a review yourself, click here.

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    An Unconventional Odyssey – Charting A Visionary Path Towards Success

    Despite a successful stint as one of the youngest finance directors in London, specialising in mergers and acquisitions for a prominent advertising company, Marc found his professional success to be hollow. Driven by a desire to serve the community, he left the lucrative world of finance to establish an accountancy practice and business consultancy in Lewisham. His mission was clear: guide local start-ups and small businesses toward financial transparency and profitability.

    As Marc’s consultancy flourished, he received a crucial call from Eleanor in 2005, who was struggling to keep her nursing agency afloat after 26 years. Marc took on the challenge, initiating a leap of faith that marked the beginning of a transformative journey. Today, the Eleanor Healthcare Group stands as a model business in the care sector, with over 1500 dedicated members, fluent in 112 languages, supporting over 3000 clients. The senior staff, with a combined experience of over 100 years in health and social care, has been instrumental in guiding and participating in the organisation’s remarkable growth.

    Marc draws inspiration from his team of staff, care workers, and frontline keyworkers, acknowledging their role in preserving the life and dignity of the most vulnerable in the community. He emphasises that Eleanor is an organization with people at its core, having created a paradigm shift in the care sector with the driving principle that social care is about people, not processes. In 2009, Marc introduced the concept of person-centric care, responding to a request from Richmond Council. Eleanor Healthcare Group led the transformation, offering tailor-made services and pioneering an outcomes-based approach in collaboration with local authorities. The organisation then took a leading role in preventive care, integrating health and social care services and introducing a novel caring model to Lewisham Council based on the Buurtzorg model.

    Despite numerous achievements, Marc sees success as just the beginning. The Eleanor family remains ready to take another leap of faith, with trust in people above processes. In the face of mounting challenges to health and social care systems, Marc has been steering Eleanor to the forefront of much-needed innovation within the UK and globally. Eleanor Healthcare Group takes pride in its identity, never compromising integrity, and always preserving its true essence. The commitment to taking the road less travelled is evident as it approaches the next fork in the future of healthcare, promising to continue breaking new ground and redefine possibilities.