With a large fleet of specialised ambulance vehicles, we provide contract, non-emergency and high-dependency transport services within the UK and abroad.
Handling thousands of support journeys each year, our ambulances are fully equipped to meet the needs of various patient types. Our exceptional team of specialist ambulance drivers is highly trained in first aid, manual handling, oxygen therapy, suction and providing high levels of care when needed. With 24/7 availability, 365 days a year, we ensure a seamless service for our customers and service users.
Our most regular journeys include transporting patients to and from care centres, homes and hospitals. We can also provide transport for family visits, as well as patients attending social events or trips to other locations such as airports.
Our services also enable people of all mobilities to attend gatherings such as weddings, family occasions and funerals. In addition, we support the services offered by the wider Eleanor Healthcare Group, taking service-users on days out and providing transport for those with mobility needs.
We serve both private and NHS users across the UK and conduct essential journeys throughout Europe. We ensure that all journeys, regardless of complexity, are carefully managed, prioritising patient safety, comfort and documentation. We take pride in minimising any risk to the patient, their family, or their escorts.
Despite a successful stint as one of the youngest finance directors in London, specialising in mergers and acquisitions for a prominent advertising company, Marc found his professional success to be hollow. Driven by a desire to serve the community, he left the lucrative world of finance to establish an accountancy practice and business consultancy in Lewisham. His mission was clear: guide local start-ups and small businesses toward financial transparency and profitability.
As Marc’s consultancy flourished, he received a crucial call from Eleanor in 2005, who was struggling to keep her nursing agency afloat after 26 years. Marc took on the challenge, initiating a leap of faith that marked the beginning of a transformative journey. Today, the Eleanor Healthcare Group stands as a model business in the care sector, with over 1500 dedicated members, fluent in 112 languages, supporting over 3000 clients. The senior staff, with a combined experience of over 100 years in health and social care, has been instrumental in guiding and participating in the organisation’s remarkable growth.
Marc draws inspiration from his team of staff, care workers, and frontline keyworkers, acknowledging their role in preserving the life and dignity of the most vulnerable in the community. He emphasises that Eleanor is an organization with people at its core, having created a paradigm shift in the care sector with the driving principle that social care is about people, not processes. In 2009, Marc introduced the concept of person-centric care, responding to a request from Richmond Council. Eleanor Healthcare Group led the transformation, offering tailor-made services and pioneering an outcomes-based approach in collaboration with local authorities. The organisation then took a leading role in preventive care, integrating health and social care services and introducing a novel caring model to Lewisham Council based on the Buurtzorg model.
Despite numerous achievements, Marc sees success as just the beginning. The Eleanor family remains ready to take another leap of faith, with trust in people above processes. In the face of mounting challenges to health and social care systems, Marc has been steering Eleanor to the forefront of much-needed innovation within the UK and globally. Eleanor Healthcare Group takes pride in its identity, never compromising integrity, and always preserving its true essence. The commitment to taking the road less travelled is evident as it approaches the next fork in the future of healthcare, promising to continue breaking new ground and redefine possibilities.