Responsibilities

• Responsible for the administration and coordination of care services.
• Implementation of care rosters.
• Ensuring operations and services run smoothly and efficiently allocating suitable Care Workers to client calls.
• Ensuring Care Workers provide the quality of care that meets the standards determined by the company.
• Ensuring compliance with regulatory requirements building a good rapport with customers and staff to ensure high-quality service delivery.
• Effectively and confidentially managing data and information.
• Accurately maintaining client records.·
• Ensuring staff rosters are complete on staff management system.
• Supporting Branch Manager and assisting with day to day running of the branch.
• Required Education, Skills and Qualifications.

Experience / Skills

• Minimum 2 years experience in Domiciliary Care Coordination preferred.
• Excellent communication skills; listening, verbal and written.
• Great team player.
• Excellent customer service skills.
• Flexible and adaptable.
• Effective organisational and multi-tasking skills.
• Awareness of key business principles.
• Excellent IT skills.
• Ability to work under pressure.
• Full UK Driving Licence and vehicle.
• Familiarity in CM2000 (optional).