Responsibilities

• To ensure personalised care plans and risk assessments are completed within 48 hours of receipt of care packages prior to commencement of care service.
• To arrange and manage care worker changeovers and briefings on all care packages.
• To arrange and carry out home visits including the evaluation, monitoring and review of care worker performance.
• To encourage all care workers to maximise their time effectively.
• To troubleshoot any emergency care call cover when required by the branch.
• To confirm all care workers have completed their mandatory training annually and inform the Recruitment & Retention Officer or Branch Manager in the event of any non-compliance.
• To be available for all training as is deemed appropriate for the improvement of knowledge and skill base.
• To work within the CQC, Eleanor Policies & Procedures and rules of confidentiality at all times.
• To encourage best practices amongst home care workers.
• To ensure any changes to care plans are reported without delay to the Care Coordinator so that StaffPlan is updated.
• To ensure contracts for private clients and additional services are handed over to the Branch Manager for processing without delay.
• To ensure all financial transaction forms complete with documentation (receipts etc.) are collected and handed over to the Branch Manager for processing without delay.
• To ensure payments due from clients are collected on time and securely transferred to the Branch Manager for processing.
• Leading others
• Work with the Coordinator supervising and organising care workers assigned as a care team.
• To be available in order to facilitate shadowing of new care workers as is deemed appropriate for their training and development.
• To ensure excellent levels of communication are maintained both internally and externally on a daily basis.
• To develop and maintain excellent care worker and service user relationships.
• To work under guidance from Management and all associated professionals e.g. CQC as required.
• To work closely with Care Coordinators to ensure care packages are matched with the care workers with the right level of knowledge and skills.
• To assist with interviews, recruitment and retention of care workers if required.
• To carry/get involved in induction, supervision and appraisal sessions.
• To liaise with Local Authority, Next of Kin and other professionals (OTs, District Nurses, Pharmacists etc.) to support the care plan.
• To provide on-call cover as and when required.
• To attend monthly care workers team meetings organised by the branch team.
• To offer training, support and assistance care workers, defining accountability, target setting and outcomes.
• To participate in review meetings with fellow professionals as required.
• Assess initial packages and inform the Coordinator and Branch Manager highlighting areas where there is a need for extra care so that the Local Authority is contacted to seek an amendment to the Care Package.
• Assist the Branch Manager in the initial assessment for private clients.
• Market branch office services by using leaflet drops, placing leaflets and posters in GP surgeries, sheltered accommodation, warden assisted units and hospitals including word of mouth etc.
• To ensure all care plans are reviewed without delay and any changes reported back to the Care Coordinator and Branch Manager.
• To ensure care workers assigned to clients are introduced to facilitate delivery of service by liaising with the Coordinator.
• To ensure that daily routines are carried out correctly and efficiently by the care team by direct observation and through assessment and that they understand the importance of holistic care.
• To promote the activities of Eleanor Nursing and Social Care Ltd by example within the community.
• To monitor care workers and ensure adherence to Eleanor’s Quality Management System.
• To work in conjunction with the quality assurance officer, care co-ordinator and care manager in ensuring that the key requirements for monitoring staff performance are implemented.
• To have a duty of care in respect of suspicions of abuse or neglect, by reporting immediately to Branch Manager and Operations Manager.

Experience / Skills

• Experience with CM2000 is essential.
• Experience in Care is a MUST.
• Full UK Driving Licence and vehicle is a desirable
• Excellent communication skills; listening, verbal, and written.
• Great team player.
• Excellent customer service skills.
• Flexible and adaptable.
• Effective organizational and multi-tasking skills.
• Awareness of key business principles.
• Excellent IT skills.
• Ability to work under pressure.

Benefits

• Bluelight card /store discount