Responsibilities

• Ensure the business is legally and ethically compliant
• Supervise and motivate the team to meet customer’s care needs
• Maintain legible and concise records internally and externally
• To carry out home visits and to monitor, evaluate and review staff performance during visit
• Providing exceptional customer care; undertaking relevant risk assessments and produce relevant documentation
• Ensure compliance with regulatory requirements
• Carry out staff reviews and appraisals within the required timeframes
• Build a good rapport with customers and staff to ensure high-quality service delivery
• Effectively and confidentially managing data and information
• Ensuring there are safe working environments for staff, investigating any accidents and complaints using the process

Experience / Skills

• Profound interest in Healthcare
• Excellent communication skills; listening, verbal and written
• Ability to plan and organise
• Ability to work under pressure and within tight deadlines
• Ability to both effectively lead and be a member of a team
• Good knowledge of CQC requirements
• Ability to produce concise, clear and accurate reports
• Good IT skills
• Full UK Driving Licence and vehicle
• Experience in a similar role

Benefits

• Support achieving National Vocational Qualifications (NVQ/QCF)