Call us on 01732 441877 and one of our friendly team will be happy to discuss your requirements and talk about the next steps.

Your carer can stay with you for as little as a couple of days to several weeks at a time. We can provide ongoing care, intermittent care, or respite care to cover family breaks. If you require care over several weeks or on an ongoing basis, we will set up a team of regular carers for you, who will stay for two to three weeks each on average. Please contact us to discuss what length of care you are looking for and we will explain how this works.

If you require a carer to drive, please let us know. Many carers drive but may not own a vehicle. One option is to insure the carer to drive your own car. Please note that we cannot guarantee that we will always be able to provide you with a driver.

Carers will wake in the night to help if their clients need them. They will charge £12.00 each time they get up during the night. Carers can assist up to twice a night. If a client consistently requires more help in the night than this, we will discuss the possibility of providing additional nighttime support.

On average our carers will work between 10-12 hours a day. Carers require a two-hour break each day to suit the client. They must be able to leave the house if they wish during this break. If the client cannot be left during this time cover will be needed – this could be a family member, friend or private carer. Or this can be provided by the Eleanor Care Group. Please click here for further information. https://www.eleanorhealthcaregroup.co.uk/home-care/

The carer will need their own bedroom and a proper bed. Camp beds and sofa beds are not acceptable. They are happy to share bathrooms. You need to pay for food for the carer, although they can buy it themselves and cook for both of you.

We provide 24/7 emergency cover for our clients. When you join our service, you will be given our out-of-hours emergency number for round-the-clock support.

If your care needs increase, we can adapt your care to suit your needs, so please don’t worry. If there are any changes required, one of the Live-Well team will contact you to discuss this. It is likely you will be able to keep your regular group of live-in carers even if your care needs change.

Every effort is made to select carers based on client and carer personalities, but we are human and sometimes things don’t quite work out as we have hoped or planned. When a carer arrives to assist you for the first time, one of the Live-Well team will call you after the first few days to see how you are both settling in. If there are any issues, we would appreciate you telling us so that we can make a plan if needed. If there are concerns that can’t be resolved, we may be able to assist. However, if things are really not working then we will do our utmost to find a suitable replacement.

We have plans in place if these situations arise, so please do not worry. Our carers will contact us and we will do our utmost to provide a replacement carer as soon as possible. Carers will try to remain with you until the incoming carer arrives. To further support these situations, we ask each client to nominate an emergency contact – a family member or trusted person – to provide cover until the next carer arrives, ensuring that you aren’t left on your own.

Our carers will issue the client or nominated client representative with an invoice for the time they have provided care, and will be expected to be paid directly to their bank details. Carers are responsible for making their own tax and national insurance contributions via HMRC self-assessment as they are self employed professionals.