Eleanor Healthcare Group

  • Hartley House
    Residential Home

    A sanctuary in the heart of Cranbrook
    CQC
    Overall Rating
    'Good'

    Nestled in the charming town of Cranbrook, Kent, Hartley House Residential Home is surrounded by the timeless beauty of England’s Garden of Eden. The cobbled streets, Tudor-style architecture, and landmarks like the historic Union Mill and St. Dunstan’s Church create an inspiring environment. These local treasures, combined with the warmth and care at Hartley House, offer residents a serene and enriching home.

    Welcome to Bluebell Nursing Home

    Welcome to Hartley House Residential Home

    Hartley House Residential Home, part of the Eleanor Healthcare Group, has been a cornerstone of care since 1979. Located in the heart of Cranbrook, our home provides a nurturing environment where residents can thrive, supported by a dedicated team of professionals. The beauty of Cranbrook’s countryside, combined with its vibrant local culture, enhances the sense of comfort and belonging that defines life at Hartley House.
    Our residential home offers more than just exceptional care—it provides a space where meaningful connections flourish. Residents enjoy personalised care plans tailored to their needs, fostering independence while ensuring their well-being. Our thoughtfully designed spaces reflect the charm and warmth of Cranbrook, creating a true home-away-from-home experience.

    Enhancing Life Through Local Connections

    The proximity of Hartley House to Cranbrook’s unique landmarks enriches the lives of our residents. Outings to Union Mill or participation in local events provide opportunities for engagement and a sense of adventure. The surrounding countryside, with its lush orchards and rolling hills, offers a peaceful retreat that residents can enjoy through leisurely walks or quiet moments in our landscaped gardens.
    Within Hartley House, we incorporate the spirit of Cranbrook into daily life. Whether through activities inspired by local traditions or shared experiences that reflect the community’s heritage, residents feel connected to the town’s vibrant culture. These connections foster a sense of purpose and joy, enhancing the overall quality of life.

    A Home That Embraces Care and Community

    Hartley House Residential Home reflects the essence of Cranbrook—a place where history, beauty, and community come together. Our dedicated team ensures that every resident feels valued and supported, creating a harmonious environment where care and community thrive.
    Discover the unique blend of Cranbrook’s charm and Hartley House’s exceptional care—a sanctuary where residents can celebrate life surrounded by the tranquillity and warmth of Kent’s countryside.

    Our Services

    Hartley House Care Home provides tailored residential care for individuals needing support with daily activities in a comfortable, homely environment. Our dedicated team offers personalised assistance, help with household tasks, and encourages social interaction to promote overall well-being.

    Our dedicated team of caregivers provides compassionate and attentive care to meet the unique needs of elderly residents. From assistance with daily activities to medication management, we ensure that each resident receives personalised care and support to enhance their quality of life.

    We understand the importance of providing comfort and support to residents and their families during their end-of-life journey. Our palliative care services focus on pain management, emotional support, and maintaining dignity and respect for the resident’s wishes.

    Our specially trained staff members create a safe and supportive environment for residents living with dementia. Through individualised care plans, cognitive stimulation activities, and sensory engagement, we aim to enhance the overall well-being and quality of life of residents with dementia.

    In addition to general elderly care, we offer specialist care services tailored to specific needs such as frailty management and incontinence support. Our team works closely with healthcare professionals to ensure that residents receive comprehensive and holistic care.

    Home

    Features

    Bathroom & Shower Rooms

    Our spacious and well-equipped bathroom and shower rooms are designed for comfort and safety, with grab bars, non-slip surfaces, and adjustable fixtures to accommodate residents’ needs.

    Cafe

    Our on-site cafe offers a cozy and inviting space for residents to enjoy a variety of refreshments, from freshly brewed coffee to delicious pastries, while socialising with friends and family.

    Call Bells

    For added convenience and peace of mind, each resident has access to call bells in their room, allowing them to request assistance from our attentive staff whenever needed.

    Dining Room

    Our spacious dining room provides a welcoming environment for residents to enjoy nutritious and delicious meals prepared by our skilled chefs, served with care and attention to dietary preferences.

    Family Visits

    We warmly welcome family visits and encourage meaningful connections between residents and their loved ones, with designated areas for private conversations and quality time together.

    Garden

    Our beautifully landscaped garden offers a serene outdoor space for residents to relax, socialise, and enjoy nature’s beauty, with walking paths, seating areas, and vibrant flowers.

    Hairdressing

    Residents can pamper themselves with on-site hairdressing services, where professional stylists provide personalised grooming and styling to enhance their well-being and confidence.

    Kitchenette

    Residents have access to convenient kitchenette facilities, equipped with basic appliances and utensils, for preparing snacks or beverages whenever they wish.

    Lounge

    Our comfortable lounge areas provide residents with a relaxing space to unwind, read a book, or socialise with fellow residents, creating a sense of community and belonging.

    Pet Friendly

    We understand the therapeutic benefits of animal companionship, which is why we welcome residents to bring their beloved pets to our home, fostering a warm and homely atmosphere.

    Quiet Room

    For moments of solitude or reflection, residents can retreat to our quiet room, a peaceful sanctuary where they can find solace and recharge away from the hustle and bustle of daily life.

    Wellbeing

    We prioritise the holistic well-being of our residents, offering a range of activities, therapies, and support services to promote physical, mental, and emotional health, ensuring they live life to the fullest.

    Wi-Fi

    Our home is equipped with reliable Wi-Fi connectivity, allowing residents to stay connected with loved ones, access online resources, and enjoy entertainment options at their convenience.

    Bathroom & Shower Rooms

    Spacious and well-equipped facilities promote comfort and convenience for all residents, with easy accessibility and safety features to accommodate their needs.

    Cafe

    Residents can socialise and relax in our cosy cafe, indulging in a variety of refreshments and snacks while enjoying the company of their fellow residents.

    Call Bells

    Our call bell system ensures prompt assistance, providing peace of mind for residents and their families knowing that help is always readily available.

    Dining Room

    Our spacious dining room offers a welcoming atmosphere for residents to enjoy nutritious and delicious meals prepared by our talented chef, fostering social interaction and a sense of community.

    Garden

    The tranquil outdoor space provides residents with a peaceful retreat to unwind, engage in gardening activities, or simply enjoy the beauty of nature with their loved ones.

    Kitchenette

    Each wing features a kitchenette, allowing residents to prepare snacks and beverages at their convenience, promoting independence and choice in their daily lives.

    Lounge

    Comfortable lounges provide residents with a relaxing space to socialise, participate in activities, or simply unwind with a book or cup of tea, enhancing their overall well-being and quality of life.

    Quiet Room

    Our quiet room offers a peaceful retreat for moments of reflection and relaxation, providing residents with a serene environment to recharge and rejuvenate.

    Wellbeing

    We prioritise residents’ overall wellbeing with a range of activities and services aimed at promoting physical, emotional and social health, ensuring that they lead fulfilling and meaningful lives.

    Wi-Fi

    Our facility is equipped with Wi-Fi connectivity, allowing residents to stay connected with loved ones and engage in online activities, promoting social engagement and connectivity.

    Bluebell Nursing Home
    Bluebell Nursing Home
    Good
    6 March 2020

    Ensuring your safety

    At Hartley House Care Home, we prioritise the health and safety of our residents above all else. Our dedicated team provides personalised care to ensure that your loved one is always well-groomed, mentally and emotionally stimulated, and socially engaged. We regularly review our care plans to ensure they are effectively meeting the needs of each resident.
    Our commitment to safety extends to our facility, which is equipped with secured entrances and alarmed exits. We conduct weekly fire drills to mitigate fire risks. Additionally, as an organisation accredited with ISO 9001, we maintain stringent standards to uphold the safety, health, and wellbeing of our residents.

    Hartley Road, Cranbrook, Kent, Cranbrook TN17 3QN

    View a virtual Tour of Hartley House Nursing Home

    Our Manager

    Simon

    We are privileged to have Simon as our esteemed manager, bringing nearly 20 years of experience in the health and social care sector. Simon’s journey in the industry began as a carer, and he has since worked his way up, gaining valuable experience in various roles including nursing, dementia care, and community care. Along the way, he has learned from some exceptional matrons, shaping his passion for delivering high-quality and person-centred care.
    Simon’s dedication to excellence in care has been recognised with prestigious awards, including being twice awarded National Care Manager of the Year by the Great British Care Awards. He firmly believes that one size does not fit all when it comes to care, and he is committed to ensuring that each resident receives personalised attention and support.
    Simon’s vision for Hartley House Care Home is to create a home that residents and staff can be proud to call theirs. He is passionate about empowering the skills of the staff, enabling them to become the best they can be and fostering a culture of continuous improvement.
    Experience the warmth and exceptional care at Hartley House Care Home, a legacy of Eleanor Healthcare. Schedule a visit today to discover why we’re a place residents are proud to call home.

    Gallery

    What people say about us

    Next Steps

    Get In Touch!

    One of our specialist care advisors will be in touch within 24 hours.

    Visit Our Home

    Book your visit today, Daisy and the team will show you around our luxurious care home.

    Move-In Date

    Once you and your loved ones are completely happy, we will agree to a start date for you to move into your new home.

    Settling In

    Get the Hartley House experience, featuring premium suites, a beautiful expansive garden, a beauty salon, and much more.

    Eleanor for you

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    Locations across UK we deliver care

    Our Partners and accreditations

    We are regulated by CQC
    These Partnerships, accreditations and recognitions affirm our resolute commitment to exceptional care at Eleanor.

    FAQ’s

    Why might someone need a residential care home?

    People might choose or require a residential care home if they need assistance with daily activities due to factors such as ageing, mobility limitations, or cognitive impairments like dementia. Residential homes offer a supportive environment where individuals can receive help with personal care tasks while maintaining independence and socialising with peers.

    What type of care home is Hartley House?
    Hartley House care home is a distinguished residential care home nestled in the heart of Cranbrook, Kent. Specialising in providing compassionate residential care services, our residence offers a tranquil setting surrounded by natural beauty and easy access to local landmarks.
    What makes Hartley House Care Home unique in Cranbrook, Kent?

    Hartley House Care Home stands out in Cranbrook, Kent for its commitment to providing exceptional residential care tailored to individual needs, its serene location amidst the picturesque charm of the town, and its dedicated team of professionals ensuring residents’ well-being. With a rich legacy of operating since 1979 and a good rating from the Care Quality Commission (CQC), we take pride in being a cherished part of the Eleanor Healthcare Group, offering warmth and compassion in every interaction.

    What services does Hartley House care home offer?
    Hartley House care home places residents’ well-being and safety as paramount. Our tailored care plans are meticulously developed and regularly assessed to meet each resident’s unique requirements. We promote mental and emotional well-being through diverse activities and social engagements. Moreover, our facility features secured entrances, alarmed exits, and robust Wi-Fi connectivity, ensuring residents and staff a safe and connected environment.
    Who is the manager of Hartley House care home and what qualifications do they possess?

    Our facilities include spacious and well-equipped bathroom & shower rooms, a cosy cafe for socialisation, a call bell system for prompt assistance, a welcoming dining room serving nutritious meals, a tranquil garden for outdoor relaxation, kitchenette areas for independence, comfortable lounges for socialising, and various well-being activities and services, among others.

    How can I schedule a visit to Hartley House care home?
    To experience the warmth and exceptional care at Hartley House care home, you can schedule a visit today. Contact us through our website or give us a call to arrange a personalised tour of our facilities. We look forward to welcoming you to our home.
    What is the CQC rating of Hartley House Care Home?

    Hartley House Care Home has received a good rating from the Care Quality Commission (CQC), highlighting our commitment to consistently high standards of care and safety for our residents.

    Who is the manager of Hartley House Care Home and what qualifications do they possess?

    Simon, our esteemed manager, brings nearly 20 years of experience in the health and social care sector. With a background in nursing, dementia care, and community care, Simon is dedicated to delivering high-quality and person-centred care. His leadership and commitment to continuous improvement ensure that Hartley House remains a place residents and staff can be proud of.

    How can I schedule a visit to Hartley House Care Home?

    To experience the warmth and exceptional care at Hartley House Care Home, you can schedule a visit today. Contact us through our website or give us a call to arrange a personalised tour of our facilities. We look forward to welcoming you to our home.

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    An Unconventional Odyssey – Charting A Visionary Path Towards Success

    Despite a successful stint as one of the youngest finance directors in London, specialising in mergers and acquisitions for a prominent advertising company, Marc found his professional success to be hollow. Driven by a desire to serve the community, he left the lucrative world of finance to establish an accountancy practice and business consultancy in Lewisham. His mission was clear: guide local start-ups and small businesses toward financial transparency and profitability.

    As Marc’s consultancy flourished, he received a crucial call from Eleanor in 2005, who was struggling to keep her nursing agency afloat after 26 years. Marc took on the challenge, initiating a leap of faith that marked the beginning of a transformative journey. Today, the Eleanor Healthcare Group stands as a model business in the care sector, with over 1500 dedicated members, fluent in 112 languages, supporting over 3000 clients. The senior staff, with a combined experience of over 100 years in health and social care, has been instrumental in guiding and participating in the organisation’s remarkable growth.

    Marc draws inspiration from his team of staff, care workers, and frontline keyworkers, acknowledging their role in preserving the life and dignity of the most vulnerable in the community. He emphasises that Eleanor is an organization with people at its core, having created a paradigm shift in the care sector with the driving principle that social care is about people, not processes. In 2009, Marc introduced the concept of person-centric care, responding to a request from Richmond Council. Eleanor Healthcare Group led the transformation, offering tailor-made services and pioneering an outcomes-based approach in collaboration with local authorities. The organisation then took a leading role in preventive care, integrating health and social care services and introducing a novel caring model to Lewisham Council based on the Buurtzorg model.

    Despite numerous achievements, Marc sees success as just the beginning. The Eleanor family remains ready to take another leap of faith, with trust in people above processes. In the face of mounting challenges to health and social care systems, Marc has been steering Eleanor to the forefront of much-needed innovation within the UK and globally. Eleanor Healthcare Group takes pride in its identity, never compromising integrity, and always preserving its true essence. The commitment to taking the road less travelled is evident as it approaches the next fork in the future of healthcare, promising to continue breaking new ground and redefine possibilities.