Eleanor Healthcare Group

  • Extra Care at Trellis House

    At Eleanor Healthcare Group, we have been dedicated to providing exceptional care services since 1979. As a leading provider in the care industry, we offer a range of care options, including care homes, home care, extra care, supported living, day centres and hospital logistics. Our commitment to delivering compassionate and tailored care solutions extends to Trellis House, located in the heart of Colliers Wood, London.

    About Trellis House

    Conveniently situated just a short walk from local shops in a residential area along the picturesque River Wandle, Trellis House offers a welcoming environment for residents aged 60 and over. With 42 apartments, each featuring double bedrooms, an open-plan lounge, fitted kitchen and level-access shower room, Trellis House provides comfortable and self-sufficient living spaces. Residents have the opportunity to participate in a variety of social events and exercise classes in our fitness room, as well as enjoy visits from a local primary school, fostering a sense of community and engagement. Additionally, the nearby Lavender Park and Tandem Shopping Centre offer convenient options for recreation and leisure.

    Awards and Recognition

    Trellis House is proud to have been awarded the Gold Award at Elderly Accommodation Counsel’s Housing for Older People Awards 2019, reflecting our commitment to providing high-quality accommodation and care services to our residents.

    Key Features of Trellis House

    At Trellis House, we take pride in offering a range of key features that enhance the living experience for our residents:

    Our extra care housing model provides residents with the independence of their own apartment combined with the peace of mind knowing that on-site care staff are available 24/7 to provide support and assistance as needed.

    Residents have the flexibility to choose from different tenure options, including rental arrangements facilitated by social landlords.

    With 42 well-appointed apartments built in 1994, each featuring double bedrooms, open-plan lounges, fitted kitchens, and level access shower rooms, residents can enjoy comfortable and contemporary living spaces.

    Our extra care scheme encompasses a range of support services, including on-site care staff, non-resident management staff, and a Careline alarm service, ensuring that residents receive prompt and responsive care tailored to their individual needs.

    Trellis House boasts a range of facilities and amenities designed to enhance residents' comfort and convenience, including a lift for accessibility, a comfortable lounge, laundry facilities, guest accommodations, a garden area, and an activities room for social gatherings and recreational activities.

    The entire site is wheelchair-accessible, and its convenient location ensures easy access to essential amenities such as bus stops, shops, post offices, and GP services.

    Residents can enjoy a vibrant social calendar with activities such as quizzes, gardening, and crafts, fostering social interaction and a sense of community.

    New residents are welcomed from the age of 55 onwards, providing an inclusive and supportive environment for older adults seeking a vibrant and enriching living experience.

    Trellis House is located within the jurisdiction of Merton, both in terms of housing authority and social care authority, ensuring that residents receive comprehensive support and oversight from local authorities.

    Services Offered at Trellis House

    Personal Care Assistance

    Our dedicated care staff provide tailored assistance with personal care tasks such as bathing, dressing, grooming, and medication management, ensuring residents receive the support they need while maintaining their independence and dignity.

    24-Hour Care Support

    Residents have access to round-the-clock care support from our professional team, ensuring assistance is available whenever it is needed, day or night.

    Health and Wellbeing Services

    We offer access to healthcare professionals, regular health assessments, and support with maintaining a healthy lifestyle through exercise and nutrition, promoting overall health and wellbeing.

    Social Engagement Programs

    Residents can participate in a variety of social activities and events tailored to their interests, including quizzes, gardening, crafts, and more, fostering social interaction and a sense of community.

    Housekeeping and Maintenance

    Our team provides housekeeping and maintenance services to ensure communal areas and individual apartments are well-maintained and safe, allowing residents to enjoy a comfortable living environment.

    Emergency Response System

    Each apartment is equipped with an emergency response system, enabling residents to call for assistance quickly in case of an emergency, providing added peace of mind for both residents and their families.

    Experience Extra Care at Trellis House

    Discover the comfort and convenience of extra care living at Trellis House. Contact us today to schedule a visit and learn more about our facilities, services, and eligibility requirements. Our friendly team is here to assist you in finding the perfect home tailored to your needs and preferences.

    Trellis House, 1 Mill Rd, London SW19 2NE, United Kingdom, London SW19

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    Eleanor for you

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    Council and NHS Partners
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    Million Care Visits Annually
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    Locations across UK we deliver care

    Our Partners and accreditations

    We are regulated by CQC
    These Partnerships, accreditations and recognitions affirm our resolute commitment to exceptional care at Eleanor.

    FAQ’s

    How are extra care services tailored to meet individual needs?
    Extra care services are personalised based on individual assessments and care plans, ensuring that each resident receives the support and assistance they require to maintain their independence and quality of life.
    How are extra care services tailored to meet individual needs?

    Extra care services are personalized based on individual assessments and care plans, ensuring that each resident receives the support and assistance they require to maintain their independence and quality of life.

    What are the benefits of choosing extra care for a loved one?
    The benefits of extra care include maintaining independence, receiving personalised care and support, enjoying social activities and amenities, and having access to assistance and emergency support as needed.
    How does extra care support independence for residents?

    Extra care encourages independence by providing residents with the autonomy to make their own choices and decisions while offering support and assistance as needed to enhance their quality of life.

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    An Unconventional Odyssey – Charting A Visionary Path Towards Success

    Despite a successful stint as one of the youngest finance directors in London, specialising in mergers and acquisitions for a prominent advertising company, Marc found his professional success to be hollow. Driven by a desire to serve the community, he left the lucrative world of finance to establish an accountancy practice and business consultancy in Lewisham. His mission was clear: guide local start-ups and small businesses toward financial transparency and profitability.

    As Marc’s consultancy flourished, he received a crucial call from Eleanor in 2005, who was struggling to keep her nursing agency afloat after 26 years. Marc took on the challenge, initiating a leap of faith that marked the beginning of a transformative journey. Today, the Eleanor Healthcare Group stands as a model business in the care sector, with over 1500 dedicated members, fluent in 112 languages, supporting over 3000 clients. The senior staff, with a combined experience of over 100 years in health and social care, has been instrumental in guiding and participating in the organisation’s remarkable growth.

    Marc draws inspiration from his team of staff, care workers, and frontline keyworkers, acknowledging their role in preserving the life and dignity of the most vulnerable in the community. He emphasises that Eleanor is an organization with people at its core, having created a paradigm shift in the care sector with the driving principle that social care is about people, not processes. In 2009, Marc introduced the concept of person-centric care, responding to a request from Richmond Council. Eleanor Healthcare Group led the transformation, offering tailor-made services and pioneering an outcomes-based approach in collaboration with local authorities. The organisation then took a leading role in preventive care, integrating health and social care services and introducing a novel caring model to Lewisham Council based on the Buurtzorg model.

    Despite numerous achievements, Marc sees success as just the beginning. The Eleanor family remains ready to take another leap of faith, with trust in people above processes. In the face of mounting challenges to health and social care systems, Marc has been steering Eleanor to the forefront of much-needed innovation within the UK and globally. Eleanor Healthcare Group takes pride in its identity, never compromising integrity, and always preserving its true essence. The commitment to taking the road less travelled is evident as it approaches the next fork in the future of healthcare, promising to continue breaking new ground and redefine possibilities.