Faq – Eleanor Healthcare Group

FAQ’S

At Eleanor Healthcare Group, we recognise that navigating the various aspects of health and social care services can raise many questions and uncertainties. Whether you’re exploring options for yourself or a loved one, we’re here to provide clarity and support every step of the way. Our team of dedicated professionals is committed to offering free guidance and assistance to help you make informed decisions about care options, funding, and more. Below, we’ve compiled a list of frequently asked questions to address some of the common queries you may have. Feel free to explore, and don’t hesitate to reach out if you need further assistance or information.

What types of care services does Eleanor Healthcare Group provide?

Eleanor Healthcare Group offers a wide range of care services, including home care, care homes, supported living, assisted living, day centres, and more.

How long has Eleanor Healthcare Group been operating in the care industry?

Eleanor Healthcare Group has been providing care services since 1979, accumulating decades of experience and expertise in the field.

What is home care, and how does it work?

Home care involves providing care and support services to individuals in the comfort of their own homes. Our team of trained professionals offers assistance with daily activities, medical care, companionship, and more.

What amenities and services are available in your care homes?

Our care homes provide a range of amenities and services, including accommodation, meals, medical care, social activities, and support with daily living tasks.

What is supported living, and who is it suitable for?

Supported living offers individuals with disabilities or mental health needs the opportunity to live independently in their own homes with personalized support from care professionals.

How can I arrange care services for myself or a loved one?

To arrange care services with Eleanor Healthcare Group, simply contact our team via phone or email. We will guide you through the process and assess your needs to create a personalized care plan.

What qualifications do your care staff possess?

Our care staff undergo rigorous training and hold relevant qualifications in health and social care. They are experienced, compassionate professionals dedicated to providing high-quality care to our clients.

Can I choose my carer or support worker?

While we cannot guarantee a specific carer or support worker, we strive to match clients with caregivers who possess the skills and qualities best suited to their needs and preferences.

How are care plans developed and tailored to individual needs?

Care plans are developed in collaboration with clients and their families, taking into account their unique preferences, medical conditions, and support requirements. Our goal is to ensure that each individual receives personalized care that meets their specific needs.

What measures are in place to ensure the safety and well-being of clients?

Eleanor Healthcare Group prioritizes the safety and well-being of our clients. We conduct thorough background checks on all staff, implement strict safety protocols, and provide ongoing training to maintain high standards of care.

Can I visit your care homes or facilities before making a decision?

Yes, we encourage prospective clients and their families to visit our care homes or facilities to tour the premises, meet our staff, and learn more about our services. Please contact us to schedule a visit.

What are the visiting hours for residents in your care homes?

Visiting hours vary depending on the care home and individual circumstances. We strive to accommodate visits from family and friends while ensuring the comfort and well-being of our residents.

How do you handle medical emergencies or urgent situations?

Our staff are trained to handle medical emergencies and urgent situations promptly and efficiently. We have protocols in place to assess, respond to, and manage emergencies to ensure the safety and well-being of our clients.

Are your care services covered by insurance or government assistance programs?

Coverage for our care services may vary depending on individual circumstances, insurance policies, and government assistance programs. We recommend contacting us to discuss your options and eligibility for financial assistance.

What is the process for transitioning from home care to a care home?

Transitioning from home care to a care home involves careful planning and coordination between our team, the client, and their family. We assess the individual’s needs, preferences, and suitability for residential care and support them throughout the transition process.

Do you offer specialized care for individuals with dementia or Alzheimer's disease?

Yes, we provide specialized care services for individuals with dementia or Alzheimer’s disease, including tailored support, activities, and therapies designed to enhance quality of life and promote cognitive function.

Can I bring personal belongings or furnishings to a care home or supported living facility?

Yes, residents are encouraged to bring personal belongings and furnishings to make their living space feel more like home. Our staff will work with you to ensure a smooth transition and arrange the placement of belongings within the facility.

We offer a variety of social activities, outings, and group events to encourage residents to connect with others and participate in meaningful experiences. Our staff also provide one-on-one companionship and support tailored to individual interests and preferences.

Are family members involved in care planning and decision-making?

Yes, we value the input and involvement of family members in care planning and decision-making processes. We strive to maintain open communication and collaboration to ensure that the needs and preferences of our clients are met.

What is the cost of your care services, and are there payment options available?

The cost of our care services varies depending on the level of care required, the type of service, and other factors. We offer flexible payment options and can provide information on financial assistance programs and insurance coverage.

Can I request changes to my care plan if my needs change over time?

Yes, care plans are designed to be flexible and can be adjusted as needed to accommodate changes in your health, preferences, or circumstances. Simply contact our team to discuss any changes or updates to your care plan.

Do you provide end-of-life care or palliative care services?

Yes, we offer end-of-life care and palliative care services to support individuals with life-limiting illnesses and their families. Our compassionate team provides comfort, symptom management, and emotional support during this challenging time.

How do you ensure privacy and confidentiality for clients receiving care services?

We take privacy and confidentiality seriously and adhere to strict guidelines to protect the personal information and dignity of our clients. Our staff are trained to respect privacy and maintain confidentiality at all times.

Are your care homes and facilities accessible for individuals with mobility challenges or disabilities?

Yes, our care homes and facilities are designed to be accessible for individuals with mobility challenges or disabilities. We provide accommodations and support to ensure that all residents can navigate the environment safely and comfortably.

What is the process for making complaints or providing feedback about care services?

We welcome feedback from clients and their families and have procedures in place for addressing complaints or concerns. Clients can speak directly with our staff or management team to discuss any issues and work towards a resolution.

How do you handle medication management and administration for clients?

Our staff are trained and qualified to assist with medication management and administration, following strict protocols to ensure accuracy, safety, and compliance with healthcare regulations.

Do you offer respite care services for family caregivers?

Yes, we provide respite care services to give family caregivers a temporary break from their caregiving responsibilities. Whether for a few hours, days, or longer periods, respite care offers caregivers the opportunity to rest and recharge while knowing their loved one is in good hands.

Can I request specific dietary accommodations or preferences for meals?

Yes, we accommodate dietary preferences and restrictions to ensure that residents receive meals that meet their nutritional needs and personal preferences. Our culinary team works with individuals to create customized meal plans and menus.

How do I get started with Eleanor Healthcare Group's care services?

To get started with Eleanor Healthcare Group’s care services, simply contact us to schedule an initial assessment and consultation. Our team will work with you to determine the best care options and create a personalized care plan tailored to your needs and preferences.

Modern Slavery Statement

This statement outlines the steps undertaken by Eleanor Nursing and Social Care Limited to prevent modern slavery and human trafficking within our business and supply chain.

Policy Statement

Eleanor Nursing and Social Care Limited maintains a zero-tolerance approach towards modern slavery, which includes slavery, servitude, human trafficking, and forced labour. We are committed to conducting all business activities with integrity, transparency, and ethical behaviour. Our aim is to implement effective systems and controls to prevent modern slavery in all aspects of our operations.

Human Rights Commitment

We fully recognise and respect human rights as defined in the International Bill of Human Rights (IBHR). Our policies align with the IBHR principles to uphold the rights and freedoms of every individual associated with our business, including employees, agency workers, and those within our supply chain. We are dedicated to implementing the United Nations Guiding Principles on Business and Human Rights across our operations.

Policies and Controls

We have established internal policies to ensure ethical and transparent business practices. These include:

Human Rights Policy and Ethics Policy

We prohibit the abuse of human rights within our business and supply chains and take all allegations seriously.

Whistleblowing Policy

Our employees and others within our supply chains are encouraged to report any wrongdoing, including human rights violations such as modern slavery. All reports are thoroughly investigated, and appropriate actions are taken.

Robust Recruitment Policy

We conduct eligibility checks for all employees to ensure compliance with UK work regulations.

Employee Code of Conduct

Our code of conduct aligns with professional standards and promotes equality and inclusion.

Direct Communication

We encourage individuals to report any concerns of modern slavery in confidence.

Supplier Due Diligence

We conduct due diligence on all suppliers to ensure compliance with our modern slavery policy. This includes online searches to verify their legal history and the inclusion of our modern slavery policy in supplier contracts. Suppliers are required to confirm their commitment to eradicating modern slavery within their business and supply chains.

Risk Assessments and Performance Indicators

We have conducted risk assessments within our supply chains and implemented measures to mitigate the risk of modern slavery. Our performance indicators include the absence of reports indicating modern slavery practices and adherence to safeguarding reporting processes.

Safeguards and Responsibility

We encourage openness and support individuals who raise concerns about modern slavery in good faith. Managers at all levels are responsible for ensuring compliance with this policy and providing adequate training to staff. The Human Resources Manager oversees policy implementation and compliance.

Assessment of Effectiveness

We understand that modern slavery risks evolve and will continue to assess and mitigate these risks through internal auditing processes.

This statement is made in accordance with section 54(1) of the Modern Slavery Act 2015 and serves as Eleanor Nursing and Social Care Limited’s commitment to preventing modern slavery and human trafficking.