Eleanor Healthcare Group

  • Home Care

    Eleanor Healthcare Group specialises in providing home care services, offering personalised support in the comfort of your home. We are dedicated to enhancing well-being through top-quality home care solutions.

    Home care encompasses a spectrum of services designed to enhance your daily life, delivering personalised support within the comfort of your own residence. Professional care workers are committed to addressing your personal care needs, from assisting with daily routines to supporting your overall well-being.

    This form of care offers the convenience of dedicated assistance within your familiar household. Caregivers can aid with meal preparation, handle weekly shopping, manage domestic cleaning tasks and accompany you to appointments and outings. In an era where loneliness has become a significant concern, home care extends to provide companion services.

    Loneliness affects more than 2.5 million people in the UK, often leading to feelings of isolation. Pairing you with a compassionate companion who aligns with your personality and objectives ensures you receive support to reach your full potential.

    Our home care services are highly flexible, allowing you to customise your care plan to your specific needs. Whether you require assistance for just an hour a day or around-the-clock care, we are here to accommodate your preferences. Each visit is unique, as we work closely with you to ensure your care plan remains aligned with your evolving needs.

    At Eleanor Healthcare Group, your comfort and well-being are our top priorities. We carefully match you with a suitable care worker who can provide the level of care you require. Every care plan begins with a comprehensive assessment of your needs, which can be adjusted as your requirements change.

    By choosing our home care services, you benefit from professional care within the familiar surroundings of your home, ensuring your comfort, safety and overall well-being are consistently prioritised.

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    what is unique about Eleanor's healthcare services

    Eleanor, a pioneer in home care services since 1979, has garnered over four decades of expertise, ensuring tailored care for you or your loved ones. With over 90% of our customers rating us as ‘excellent’ or ‘great,’ our commitment to quality is evident.

    Rigorous
    Regulation

    All our home healthcare services such as home care, dementia care, palliative home care, home care for Alzheimer’s, live-in care, private care and nursing care are subject to thorough regulation by the Care Quality Commission and our care staff hold nationally recognised qualifications, backed by rigorous reference checks.

    Personalised
    Approach

    We adopt a distinctive “personalised” approach to all assessments, deeply understanding each individual’s unique needs. Our extensive network of local care workers is directly employed, trained and managed by us.
    Highly trained and reliable: Our care staff undergo enhanced Disclosure and Barring Services (DBS) checks. They receive comprehensive training to ensure a friendly and dependable service.

    Technology
    Integration

    We leverage cutting-edge technology to manage our home care services, allowing you and your loved ones to conveniently monitor care arrangements via a simple profile login.

    Community Connection

    Our care workers are an integral part of your local community, easily integrating into your daily life. Some of our home care for Alzheimer’s staff have provided support to the same individuals for over a decade. Eleanor Care is more than just a home hospice care service; it’s a testament to excellence and dedication to your well-being in your home.

    Personal care
    and support

    We offer comprehensive personal care and support services. Our commitment to a person-centred approach ensures that our care is tailored to your specific needs, lifestyle, and budget, enabling you or your loved one to maintain independence at home. Our flexible range of home care services encompasses:

    Our home care is dedicated to delivering top-quality care that prioritises your comfort and well-being. Our commitment is to support your desire for independence in every way possible.

    Personal care, which includes assistance with washing, bathing, showering, toileting, and continence management.

    Support with morning and bedtime routines.

    Meal and drink preparation, ensuring your nutritional needs are met.

    Light household tasks, such as dusting, laundry, dishwashing, and vacuuming, to keep your living space comfortable.

    Assistance with financial matters, including bill payments and payment setups.

    Grocery shopping and prescription collection, simplifying your daily errands.

    Accompanying services for visits to family and friends, medical appointments, dental check-ups, or social activities.

    Companionship services to foster emotional well-being.

    Live-in Care

    Our live-in care services are designed to meet the complex needs of individuals who require constant support and assistance in the comfort of their own home.
    Our experienced live-in carers are dedicated to ensuring that you or your loved one can enjoy the highest possible quality of life while staying in the familiar surroundings of your home. Live-in care can be the next step if you have been receiving daily care visits but now need support around the clock. This transition is often beneficial for those facing reduced mobility or managing conditions that progress over time, such as Parkinson’s or arthritis.

    With Eleanor Healthcare Group, you can have peace of mind knowing that a compassionate caregiver is always present, providing assistance day and night. Many individuals choose live-in care as a preferable alternative to moving into a residential care facility. In addition to our live-in care services, we also offer sleep-in services. If you need extra help during the night, our caregivers are there to support you.

    Reablement

    If you or a family member have experienced a recent hospital stay, our reablement services are tailored to support your recovery journey. Our carers receive special training to empower you in regaining independence and confidence following an illness, stroke, accident, or surgery. Additionally, we offer short-term live-in support to facilitate your health and mobility restoration. Reablement represents an inclusive approach that transcends diagnoses, focusing on enabling you or your loved ones to lead the life you desire. It empowers individuals to engage in everyday activities such as preparing meals, personal hygiene, dressing, moving around the home, and going out.

    Our reablement approach promotes self-sufficiency, emphasising ‘doing with’ rather than ‘doing for.’ We understand that consistency is key to building a strong relationship with your caregivers and ensuring effective progress monitoring. Reablement services are primarily delivered in the comfort of your own home. This continuity of care is vital in fostering caregiver-client bonds and facilitating the successful monitoring of your progress. Our reablement services play a pivotal role in assisting with hospital discharge, reducing the risk of readmission and enabling individuals to maintain their independence while living at home.

    Specialist Care

    Our highly skilled team is expertly trained in specialist care, equipping us to provide exceptional support to individuals with complex health needs, Alzheimer’s, and dementia. Whether you are seeking assistance for a partner, relative, or friend, or have recognised the need to support yourself, our commitment is to empower you or your loved one to continue leading an active and independent life.

    Caring for individuals dealing with Alzheimer’s and dementia involves unique challenges, and our specially trained staff possess the knowledge and experience to guide you through these difficulties. We offer customised support tailored to maintain daily living skills and address memory and concentration issues. Our approach often includes the development of detailed daily routines and the incorporation of sensory stimulation techniques.

    In cases involving learning disabilities, we are here to assist with personal care and various household tasks, while also providing support for socialisation and access to opportunities in leisure, education, volunteering, and employment. We prioritise understanding your desires, needs, and reactions in diverse situations, allowing us to identify effective verbal and non-verbal communication techniques that you or your loved one are most comfortable with.

    Domestic Home Help

    Time is precious, and sometimes there doesn’t seem to be enough hours in the day to do everything you need to, particularly if you are not as mobile as you used to be or your health has deteriorated. A helping hand to keep your home and garden the way you like them can make all the difference. Our flexible home care services enable us to help you with a wide range of tasks around the house.

    From an annual spring clean to a regular weekly visit, our domestic home care services enable you to have more free time for relaxing with your family, meeting friends, or getting on with your hobbies and interests. Domestic home care includes cleaning services, covering all your living spaces – living rooms, bedrooms, kitchen and bathrooms, to keep them neat and tidy for your peace of mind. Our Blitz cleaning services go the extra mile, offering a deep clean for your household, including high/low dusting, window cleaning, vacuuming, disinfecting, and more. We assess your needs before providing this service to ensure a thorough cleaning experience. In addition to cleaning, we offer shopping services to help make your weekly shopping a more enjoyable experience.

    Whether it’s picking up essential items or accompanying you to large supermarkets, our home care service aims to support your daily life. Time is precious, and our home care services are here to ensure you can spend it on the things that matter most to you.

    Palliative Care (End of Life Care)

    End of life care aims to provide compassionate support to your loved ones in the later stages of a life-limiting condition, helping them live comfortably until their last moments. This type of care may extend for weeks, months, or even years.

    End of life care focuses on enabling individuals to make the most of their remaining time. It encompasses all aspects of their well-being, particularly their physical needs, which involve effective pain relief and the management of other symptoms. The care plan takes into consideration not only their physical condition but also their emotional state, their relationships with family, their spiritual beliefs, and their unique needs

    For many, a dignified end of life involves being treated with compassion and respect, maintaining cleanliness and comfort, and being free from distressing symptoms. It’s essential to be in a familiar environment surrounded by loved ones.

    Facing a terminal illness in a loved one can be emotionally challenging. Our palliative care support is here to help your family maximise your time together. Palliative care at home enables the individual to remain in their most comfortable setting, embraced by cherished memories and loved ones. 

    Whether you are in need of a full-time live-in carer or regular visits from a local care team, we offer a comprehensive range of palliative care services  in alignment with national palliative care guidelines. Our support includes personal care, pain management, medication administration, meal preparation, companionship, assistance with mobility, housekeeping, and all the services required to support independent living at home until the end.

    Our Branches

    What’s the Next Step

    in Home Care Services?

    At Eleanor Healthcare Group, we are committed to providing personalised care that meets your unique needs. Whether you’re seeking support for yourself or a loved one, we understand the importance of building trust and ensuring a smooth transition into our care. Our straightforward and flexible engagement process is designed to make it as easy as possible for you to find the right support tailored to your requirements. Here’s how we can help you get started

    Initial Contact

    Step 1: Contact us via email or phone to discuss your needs and expectations.

    Step 2: Receive an information pack via email or post, which you can review at your convenience.

    Free Home Assessment

    Step 3: Schedule a free assessment in your home at a time that works for you.

    Step 4: Meet our team in person, where you can:

    • Ask any questions about services, care, and support options.
    • Share details about your specific requirements and preferences.

    Involvement of Friends and Family

    Step 5: Invite your friends or family members to join the assessment.
    They can ask their own questions and share their input.

    Personalised Service Plan

    Step 6: We will detail all your care and support needs during the assessment to create a tailored service plan.

    Ongoing Support

    Step 7: Begin receiving personalised care and support services.

    Eleanor for you

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    Council and NHS Partners
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    Million Care Visits Annually
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    Employees
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    Home Care Branches
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    Care Homes
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    Hospitals We Supply Logistic
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    Day Centres
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    Supported living homes
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    Extra Care Locations
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    Learning Disability Care Homes
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    Locations across UK we deliver care

    Our Partners and accreditations

    We are regulated by CQC
    These Partnerships, accreditations and recognitions affirm our resolute commitment to exceptional care at Eleanor.

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    An Unconventional Odyssey – Charting A Visionary Path Towards Success

    Despite a successful stint as one of the youngest finance directors in London, specialising in mergers and acquisitions for a prominent advertising company, Marc found his professional success to be hollow. Driven by a desire to serve the community, he left the lucrative world of finance to establish an accountancy practice and business consultancy in Lewisham. His mission was clear: guide local start-ups and small businesses toward financial transparency and profitability.

    As Marc’s consultancy flourished, he received a crucial call from Eleanor in 2005, who was struggling to keep her nursing agency afloat after 26 years. Marc took on the challenge, initiating a leap of faith that marked the beginning of a transformative journey. Today, the Eleanor Healthcare Group stands as a model business in the care sector, with over 1500 dedicated members, fluent in 112 languages, supporting over 3000 clients. The senior staff, with a combined experience of over 100 years in health and social care, has been instrumental in guiding and participating in the organisation’s remarkable growth.

    Marc draws inspiration from his team of staff, care workers, and frontline keyworkers, acknowledging their role in preserving the life and dignity of the most vulnerable in the community. He emphasises that Eleanor is an organization with people at its core, having created a paradigm shift in the care sector with the driving principle that social care is about people, not processes. In 2009, Marc introduced the concept of person-centric care, responding to a request from Richmond Council. Eleanor Healthcare Group led the transformation, offering tailor-made services and pioneering an outcomes-based approach in collaboration with local authorities. The organisation then took a leading role in preventive care, integrating health and social care services and introducing a novel caring model to Lewisham Council based on the Buurtzorg model.

    Despite numerous achievements, Marc sees success as just the beginning. The Eleanor family remains ready to take another leap of faith, with trust in people above processes. In the face of mounting challenges to health and social care systems, Marc has been steering Eleanor to the forefront of much-needed innovation within the UK and globally. Eleanor Healthcare Group takes pride in its identity, never compromising integrity, and always preserving its true essence. The commitment to taking the road less travelled is evident as it approaches the next fork in the future of healthcare, promising to continue breaking new ground and redefine possibilities.