Eleanor Healthcare Group

  • CQC
    Overall Rating
    'Good'

    Our Commitment to Croydon

    Dedicated to maintaining high standards, our Croydon branch ensures service users receive bespoke care to foster independence. With a deep understanding of the local community and close connections with carers and service users, our branch takes pride in delivering exceptional care at every level.

    Welcome to Eleanor Healthcare Group, your trusted provider of exceptional home care services in Croydon. With nearly 40 years of expertise since our establishment in 1979, we have been a cornerstone of compassionate care in the community. Nestled in the heart of South London, Croydon boasts a vibrant community and a rich cultural heritage, from its bustling high streets to its beautiful parks and green spaces, offering a diverse range of attractions and amenities for residents to enjoy. With easy access to public transportation and healthcare facilities, Croydon provides a supportive environment for individuals receiving home care services. Our dedicated team of caregivers goes above and beyond to ensure the comfort, safety and well-being of our clients, delivering high-quality home care services tailored to the unique needs of each individual.

    Why Choose Us?

    Comprehensive Services

    From adult care to dementia care, and from palliative care to live-in care, we offer a wide range of services to address various needs.

    Personalised
    Care

    We understand that every individual is unique, which is why we create personalised care plans tailored to meet specific needs and preferences.

    Experienced
    Team

    Our team of caregivers is highly trained and experienced, providing compassionate care with professionalism and respect.

    Cultural
    Sensitivity

    We respect the cultural backgrounds and traditions of our clients, ensuring that our care services are delivered with cultural sensitivity and understanding.

    Commitment to Quality

    We are committed to upholding the highest standards of quality and safety in all aspects of our services, ensuring the wellbeing and satisfaction of our clients.

    Our Services

    Our caregivers provide assistance with activities of daily living, including bathing, dressing, grooming, toileting, and mobility support.
    We offer companionship and emotional support to alleviate loneliness, engage in meaningful activities, and enhance overall quality of life.
    Tailored care plans are available for individuals with specific medical conditions, such as diabetes management, stroke recovery, and chronic illness support.
    Family caregivers can take a break and recharge while we provide temporary care and support to their loved ones, ensuring continuity of care.
    We offer compassionate end-of-life care to support individuals and their families during their final stages of life, focusing on comfort, dignity, and emotional support.
    Our caregivers assist with medication reminders, prescription refills, and medication administration to ensure safety and adherence to treatment plans.
    We plan and prepare nutritious meals tailored to dietary preferences and restrictions, promoting health and well-being.
    We provide safe and reliable transportation for medical appointments, grocery shopping, errands, and social outings, enabling independence and community engagement.
    Our experienced caregivers are trained to provide specialised care for individuals with complex medical needs, including wound care, catheter care, and ventilator support.
    We offer specialised dementia care with a focus on cognitive stimulation, memory support, and compassionate assistance to individuals living with Alzheimer's disease and other forms of dementia.
    For individuals requiring round-the-clock support, we provide 24-hour care services with a dedicated team of caregivers to ensure continuous assistance and peace of mind.

    Southbridge House, Southbridge Pl, Surrey, Croydon CR0 4HA

    What people say about us

    Eleanor for you

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    Council and NHS Partners
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    Million Care Visits Annually
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    Employees
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    Home Care Branches
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    Care Homes
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    Hospitals We Supply Logistic
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    Day Centres
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    Supported living homes
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    Extra Care Locations
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    Learning Disability Care Homes
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    Locations across UK we deliver care

    Our Partners and accreditations

    We are regulated by CQC
    These Partnerships, accreditations and recognitions affirm our resolute commitment to exceptional care at Eleanor.

    Get in Touch

    For further details about our services or career openings, feel free to reach out to us. Our team of friendly professionals is available to address your inquiries and provide assistance as needed.

    FAQ’s

    Why choose Eleanor Healthcare Group for home care in Croydon?

    Eleanor Healthcare Group stands out in Croydon for our nearly 40 years of experience, delivering exceptional home care services tailored to the diverse needs of the community. Our dedicated team prioritises compassion, safety, and personalised care, ensuring the well-being of each individual we serve.

    What makes Croydon a unique location for our home care services?

    Croydon, nestled in South London, offers a vibrant community and rich cultural heritage. With its bustling high streets, beautiful parks, and excellent access to public transportation and healthcare facilities, Croydon provides an ideal environment for individuals receiving home care services. Eleanor Healthcare Group embraces the essence of Croydon, delivering compassionate care that enhances the quality of life for our clients.

    What types of home care services does Eleanor Healthcare Group offer in Croydon?

    In Croydon, Eleanor Healthcare Group provides a comprehensive range of home care services tailored to meet the unique needs of our clients. Our services include personal care, companion care, specialised care for medical conditions, respite care, end-of-life care, medication management, nutrition and meal preparation, transportation services, complex care, dementia care, and 24-hour care. Each service is delivered with professionalism, compassion, and a commitment to excellence.

    How does Eleanor Healthcare Group ensure quality care in Croydon?

    At Eleanor Healthcare Group’s Croydon branch, quality care is our top priority. Our dedicated team of caregivers undergoes rigorous training and adheres to strict standards to ensure the comfort, safety, and well-being of our clients. We maintain close relationships with both carers and service users, fostering a supportive environment that promotes independence and enhances the overall quality of life.

    Why should I choose Eleanor Healthcare Group for home care services in Croydon?

    Eleanor Healthcare Group is the trusted provider of home care services in Croydon, known for our commitment to excellence, compassion, and reliability. With our extensive experience, personalised approach to care, and deep understanding of the local community, we strive to make a positive difference in the lives of our clients. Contact us today to experience the difference Eleanor Healthcare Group can make in the vibrant community of Croydon.

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    An Unconventional Odyssey – Charting A Visionary Path Towards Success

    Despite a successful stint as one of the youngest finance directors in London, specialising in mergers and acquisitions for a prominent advertising company, Marc found his professional success to be hollow. Driven by a desire to serve the community, he left the lucrative world of finance to establish an accountancy practice and business consultancy in Lewisham. His mission was clear: guide local start-ups and small businesses toward financial transparency and profitability.

    As Marc’s consultancy flourished, he received a crucial call from Eleanor in 2005, who was struggling to keep her nursing agency afloat after 26 years. Marc took on the challenge, initiating a leap of faith that marked the beginning of a transformative journey. Today, the Eleanor Healthcare Group stands as a model business in the care sector, with over 1500 dedicated members, fluent in 112 languages, supporting over 3000 clients. The senior staff, with a combined experience of over 100 years in health and social care, has been instrumental in guiding and participating in the organisation’s remarkable growth.

    Marc draws inspiration from his team of staff, care workers, and frontline keyworkers, acknowledging their role in preserving the life and dignity of the most vulnerable in the community. He emphasises that Eleanor is an organization with people at its core, having created a paradigm shift in the care sector with the driving principle that social care is about people, not processes. In 2009, Marc introduced the concept of person-centric care, responding to a request from Richmond Council. Eleanor Healthcare Group led the transformation, offering tailor-made services and pioneering an outcomes-based approach in collaboration with local authorities. The organisation then took a leading role in preventive care, integrating health and social care services and introducing a novel caring model to Lewisham Council based on the Buurtzorg model.

    Despite numerous achievements, Marc sees success as just the beginning. The Eleanor family remains ready to take another leap of faith, with trust in people above processes. In the face of mounting challenges to health and social care systems, Marc has been steering Eleanor to the forefront of much-needed innovation within the UK and globally. Eleanor Healthcare Group takes pride in its identity, never compromising integrity, and always preserving its true essence. The commitment to taking the road less travelled is evident as it approaches the next fork in the future of healthcare, promising to continue breaking new ground and redefine possibilities.