Field Care Supervisor

Location: Hounslow

Eleanor Care is one of the leading healthcare groups in the UK, committed to providing high-quality care and support to our clients across different specialties, including home care and care homes. Our vision is to deliver exceptional care experiences and help our clients achieve their health and wellness goals.

As the public face of the organisation and its eyes and ears in the community, the Field Care Supervisors role serves as a bridge for information between the field and office. Both co-ordinators and managers depend on the Field Supervisor to relay information and implement best practices on the field, to ensure service users, receive the best quality of care and ensure all care plans are always delivered accurately.

Responsibilities

To ensure personalised care plans and risk assessments are completed within 48 hours of receipt of care packages prior to commencement of care service.
To arrange and manage care worker changeovers and briefings on all care packages.
To arrange and carry out home visits including the evaluation, monitoring and review of care worker performance.
To encourage all care workers to maximise their time effectively.
To troubleshoot any emergency care call cover when required by the branch.
Compliance & Risk Management
To confirm all care workers have completed their mandatory training annually and inform the Recruitment & Retention Officer or Branch Manager in the event of any non-compliance.
To be available for all training as is deemed appropriate for the improvement of knowledge and skill base.
To work within the CQC, Eleanor Policies & Procedures and rules of confidentiality at all times.
To encourage best practices amongst home care workers.

Field Care Supervisor