Eleanor Healthcare Group

  • CQC
    Overall Rating
    'Good'

    Our Commitment to Lewisham

    As a trusted care provider in Lewisham, we are proud to be deeply embedded in the community, dedicated to delivering the high standards of care that this vibrant borough deserves. Lewisham, known for its rich cultural diversity, thriving arts scene, and strong sense of community, is a place we are honoured to serve and call home. We are committed to providing compassionate care that meets the unique needs of individuals across this dynamic area.

    Welcome to Eleanor Healthcare Group, your trusted provider of compassionate and comprehensive home care services in Lewisham, a borough renowned for its rich cultural heritage and vibrant community spirit. As a leading care-at-home provider, we pride ourselves on delivering over 500,000 care visits throughout the community, ensuring each individual receives the personalised support they deserve.

    Why Choose Us?

    Comprehensive Services

    From adult care to dementia care, and from palliative care to live-in care, we offer a wide range of services to address various needs.

    Personalised
    Care

    We understand that every individual is unique, which is why we create personalised care plans tailored to meet specific needs and preferences.

    Experienced
    Team

    Our team of caregivers is highly trained and experienced, providing compassionate care with professionalism and respect.

    Cultural
    Sensitivity

    We respect the cultural backgrounds and traditions of our clients, ensuring that our care services are delivered with cultural sensitivity and understanding.

    Commitment to Quality

    We are committed to upholding the highest standards of quality and safety in all aspects of our services, ensuring the wellbeing and satisfaction of our clients.

    Our Services

    Assistance with daily activities and personal care for adults who need extra support.
    Specialised care for individuals with autism spectrum disorder, focusing on their unique needs and abilities.
    Compassionate care for individuals with challenging behaviours, promoting comfort and stability.
    Personalised care services tailored to the unique needs of elderly individuals, promoting independence and dignity.
    Supportive care for individuals with learning disabilities, empowering them to live fulfilling lives.
    Compassionate care for individuals with life-limiting illnesses, focusing on comfort and support.
    Providing companionship and emotional support to alleviate loneliness and promote social engagement.
    Specialised care for individuals living with dementia, focusing on maintaining dignity and enhancing quality of life.
    Assistance with household chores and tasks to ensure a safe and comfortable living environment.
    Supporting individuals in regaining independence and confidence after illness or injury.
    Professional cleaning services to maintain a clean and hygienic home environment.
    Assistance with grocery shopping and errands to ensure access to essential items.
    Individualised care assistance with personal hygiene and grooming.
    Assistance with medication organisation and administration.
    Temporary care solutions to provide relief and support for family members, promoting well-being and peace of mind.
    Supportive services for recovery and physical therapy assistance.
    Our compassionate caregivers provide round-the-clock support and companionship, ensuring your loved one receives the assistance they need while maintaining the comfort and familiarity of their own home.

    347-349 Lee High Rd, Lewisham SE12 8RU

    What people say about us

    Eleanor for you

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    Council and NHS Partners
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    Million Care Visits Annually
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    Employees
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    Home Care Branches
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    Care Homes
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    Hospitals We Supply Logistic
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    Day Centres
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    Supported living homes
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    Extra Care Locations
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    Learning Disability Care Homes
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    Locations across UK we deliver care

    Our Partners and accreditations

    We are regulated by CQC
    These Partnerships, accreditations and recognitions affirm our resolute commitment to exceptional care at Eleanor.

    Join Us

    As Eleanor Healthcare Group continues to expand our services throughout Lewsisham, we’re seeking compassionate individuals to join our growing team. If you’re passionate about delivering exceptional care and making a meaningful impact in our community, we invite you to explore career opportunities with us.

    Get in Touch

    For further details about our services or career openings, feel free to reach out to us. Our team of friendly professionals is available to address your inquiries and provide assistance as needed.

    FAQ’s

    What makes Lewisham a unique location for home care services?

    Lewisham is a vibrant borough with a rich cultural heritage and diverse community spirit. Our home care services are tailored to embrace this diversity and cater to the unique needs of each individual in the community.

    How does Eleanor Healthcare Group tailor its services to meet the specific needs of the Lewisham community?

    Our services are carefully crafted to address the diverse needs of the Lewisham community, including adult care, autism care, elderly care, dementia care, and more. We work closely with clients and their families to create personalised care plans that meet their individual requirements.

    What sets Eleanor Healthcare Group apart as a premier provider of home care services in Lewisham?

    Our commitment to excellence, personalised care approach, experienced team, and dedication to cultural sensitivity set us apart as a premier provider of home care services in Lewisham. We strive to exceed expectations and provide exceptional care to every client.

    How does Eleanor Healthcare Group ensure the quality and excellence of its services in Lewisham?

    Our Lewisham branch upholds the highest standards of quality and safety in all aspects of our services. We regularly assess and improve our practices, ensure ongoing training and development for our staff, and actively seek feedback from clients to maintain excellence.

    What opportunities does Eleanor Healthcare Group offer for career growth and development in Lewisham?

    We are committed to empowering our carers and staff through continuous training and development opportunities. Our Lewisham branch provides a nurturing environment for career growth and advancement within the care industry.

    How can I get in touch with Eleanor Healthcare Group in Lewisham to learn more about your services?

    You can contact our Lewisham branch by phone, email, or through our website. Our friendly team is available to answer any questions you may have and provide further information about our services.

    What types of training and support do caregivers receive at Eleanor Healthcare Group's Lewisham branch?

    Caregivers at our Lewisham branch undergo comprehensive training to ensure they have the skills and knowledge to provide high-quality care. We also provide ongoing support and supervision to our caregivers to ensure they feel confident and capable in their roles.

    Can you explain the process for arranging home care services with Eleanor Healthcare Group in Lewisham?

    The process for arranging home care services begins with a consultation to assess the individual’s needs and preferences. From there, we work with the client and their family to create a personalised care plan and schedule that meets their requirements.

    How does Eleanor Healthcare Group ensure continuity of care for clients in Lewisham?

    We prioritise continuity of care by assigning dedicated caregivers to each client, ensuring they receive consistent support from familiar faces. Our team communicates closely with clients and their families to address any changes or concerns and ensure seamless care delivery.

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    An Unconventional Odyssey – Charting A Visionary Path Towards Success

    Despite a successful stint as one of the youngest finance directors in London, specialising in mergers and acquisitions for a prominent advertising company, Marc found his professional success to be hollow. Driven by a desire to serve the community, he left the lucrative world of finance to establish an accountancy practice and business consultancy in Lewisham. His mission was clear: guide local start-ups and small businesses toward financial transparency and profitability.

    As Marc’s consultancy flourished, he received a crucial call from Eleanor in 2005, who was struggling to keep her nursing agency afloat after 26 years. Marc took on the challenge, initiating a leap of faith that marked the beginning of a transformative journey. Today, the Eleanor Healthcare Group stands as a model business in the care sector, with over 1500 dedicated members, fluent in 112 languages, supporting over 3000 clients. The senior staff, with a combined experience of over 100 years in health and social care, has been instrumental in guiding and participating in the organisation’s remarkable growth.

    Marc draws inspiration from his team of staff, care workers, and frontline keyworkers, acknowledging their role in preserving the life and dignity of the most vulnerable in the community. He emphasises that Eleanor is an organization with people at its core, having created a paradigm shift in the care sector with the driving principle that social care is about people, not processes. In 2009, Marc introduced the concept of person-centric care, responding to a request from Richmond Council. Eleanor Healthcare Group led the transformation, offering tailor-made services and pioneering an outcomes-based approach in collaboration with local authorities. The organisation then took a leading role in preventive care, integrating health and social care services and introducing a novel caring model to Lewisham Council based on the Buurtzorg model.

    Despite numerous achievements, Marc sees success as just the beginning. The Eleanor family remains ready to take another leap of faith, with trust in people above processes. In the face of mounting challenges to health and social care systems, Marc has been steering Eleanor to the forefront of much-needed innovation within the UK and globally. Eleanor Healthcare Group takes pride in its identity, never compromising integrity, and always preserving its true essence. The commitment to taking the road less travelled is evident as it approaches the next fork in the future of healthcare, promising to continue breaking new ground and redefine possibilities.